Refund policy
General Information
Your satisfaction is very important to us at JM Band. If you are not completely satisfied with your purchase, please carefully follow this return policy.
Right of Withdrawal
According to the Consumer Contracts Act §17, you, as a consumer, have the right to withdraw from an agreement without giving a reason within 14 days. This 14-day period begins on the day you received the item.
Exceptions to the Right of Withdrawal
In accordance with the Consumer Contracts Act §18, there are certain exceptions to your right to withdraw the purchase. JM Band does not accept returns of customized or personally tailored items. This includes items such as printed paper wristbands. We also do not accept returns of items if the packaging has been opened.
Return Process
If you wish to return an item, you must first fill out our form stating your desire to return your package. The link to the form is here. It must be completed to ensure that you receive fair treatment and that we have the necessary information to assist you further. Once we have received your application, you can contact customer service to expedite the process. Customer service will process your application and provide you with detailed instructions on the return process if your application meets the requirements for return.
Refund
Once we have received and inspected the returned item, we will inform you of the approval or rejection of your refund request. If your request is approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.
Exchange of Goods
In the case of defects and deficiencies, according to the Sale of Goods Act §§75-79, you have the right to have the item exchanged, receive a refund, or get a price reduction, depending on the specific situation.
Customer Service
If you have any questions about this policy or the process of returning an item, please feel free to contact our customer service.
This return policy complies with Danish legislation, and JM Band reserves the right to change this policy at any time to comply with applicable legal requirements. All changes will be communicated on this page as an update.
Your satisfaction is very important to us at JM Band. If you are not completely satisfied with your purchase, please carefully follow this return policy.
Right of Withdrawal
According to the Consumer Contracts Act §17, you, as a consumer, have the right to withdraw from an agreement without giving a reason within 14 days. This 14-day period begins on the day you received the item.
Exceptions to the Right of Withdrawal
In accordance with the Consumer Contracts Act §18, there are certain exceptions to your right to withdraw the purchase. JM Band does not accept returns of customized or personally tailored items. This includes items such as printed paper wristbands. We also do not accept returns of items if the packaging has been opened.
Return Process
If you wish to return an item, you must first fill out our form stating your desire to return your package. The link to the form is here. It must be completed to ensure that you receive fair treatment and that we have the necessary information to assist you further. Once we have received your application, you can contact customer service to expedite the process. Customer service will process your application and provide you with detailed instructions on the return process if your application meets the requirements for return.
Refund
Once we have received and inspected the returned item, we will inform you of the approval or rejection of your refund request. If your request is approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.
Exchange of Goods
In the case of defects and deficiencies, according to the Sale of Goods Act §§75-79, you have the right to have the item exchanged, receive a refund, or get a price reduction, depending on the specific situation.
Customer Service
If you have any questions about this policy or the process of returning an item, please feel free to contact our customer service.
This return policy complies with Danish legislation, and JM Band reserves the right to change this policy at any time to comply with applicable legal requirements. All changes will be communicated on this page as an update.